Performance & scalability

1. How many documents can Nectain handle (millions+)?

Yes, Nectain has clients with millions of documents.
Capacity depends on infrastructure, document types, the number of metadata fields, and other parameters.
Overall, Nectain is designed for corporate-scale workloads.

2. What is the average search/retrieval time?

Thanks to full-text indexing and Elasticsearch-based search, document retrieval typically takes a few seconds, depending on query complexity and repository size.

3. How does Nectain handle concurrent users and API calls?

All users can work simultaneously

The system supports parallel concurrent usage

Licensing is based on named users (1 user = 1 license)

API access requires a user with an API key

Multiple users can call the API concurrently

4. What is the typical uptime SLA?

Cloud: approximately 99.8% uptime

Critical cloud incidents: response within minutes, resolution typically under 2 hours

Self-hosted: 4h response / 8h resolution (client must provide logs or server access)

5. Can Nectain handle high-frequency access patterns?

Yes.

6. What backup and disaster recovery capabilities exist?

Nectain operates in compliance with SOC 2 and ISO/IEC 27001 requirements.