Nectain is enabling businesses and organizations with state-of-the-art document management solutions (DMS), helping them increase operational efficiency, advance their missions and achieve their digital transformation goals. This is how we do it:
Why Choose Nectain?
Tech innovation meets white-glove-service to advance your digital transformation projects.
Fostering Digital Transformation
To Increase Operational Efficiency
AI-Driven DMS
Learn MoreNectain leads the charge in AI-driven DMS that empower organizations with predictive insights, unparalleled efficiency, and collaborative prowess.
Process Automation
Learn MoreOur product facilitates all levels of process automation – from basic approvals and to sophisticated processes, which is why we support BPMN 2.0, CMMN, and DMN standards.
Robust Security
Learn MoreWe equip our customers with robust security to protect sensitive data, as our systems are designed to withstand attacks and hacking attempts.
Stellar White Glove Service
Nectain is one of the very few DMS companies offering a white-glove service approach. In other words, our customer success managers and support engineers will take you by the hand, providing hyper-care support and guidance on every step of the way. Our approach is tailored to your unique needs, challenges, and goals.
Nectain: White-Glove Service
After the agreement, a discovery phase begins with a kickoff meeting, questionnaire, and tailored playbook creation. Customers receive recommended modules and development plans. Platform access, video guides, and a training schedule are provided via email. Dedicated training is included.
After the agreement, discovery ensues with:
- An all-hands call to align on goals, roles, and training
- Entry questionnaire
- Creation of a playbook or single source of truth outlining your organization’s modules, roles, forms, and main automation flows.
Based on the discovery, Customers receive recommended modules. Each stakeholder gets a development plan detailing how new features will be implemented.
Customers receive platform access via email, along with video guidelines and a training schedule.
Dedicated training for Customer’s Team is included in the price.
An experienced Customer Success Manager (CSM) guides customers during AND after onboarding, promptly addressing all queries.
Customers are notified on upcoming functionality and get priority training.
The customer success manager meets the client each week for a status meeting to discuss progress, blockers, and/or needs.
The Customer Success Manager (CSM) helps the Customer with setting the standard required processes, reports and forms on the platform whenever needed.
Common Service
After the deal, users connect with the support team and access the platform via email. Optional training is available for an extra fee. Support is provided through tickets or email. Updates are shared via newsletters, with a monthly check-in meeting for users.
After the deal completion, users are forwarded to the support team.
The support team handles user queries via ticketing system or email.
One monthly meeting with the support team.
Training is provided on demand for an additional cost.
Users use the functionality they have chosen.
New features and updates are shared via newsletter.
User access to the platform via email.
Our Values
Our Achievements
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Enhance Your Operational
Capabilities With Nectain
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