Our white-glove approach provides high-end, personalized, and exceptional customer experiences to facilitate successful digital transformation.
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Nectain is one of the few companies offering a premium white-glove service approach. Blending AI and human expertise, we provide clients with unparalleled support, customization, and dedicated care at every step of their journey with us.
Here’s what to expect from Nectain’s dedicated white-glove service.
Experience Nectain’s approach to managing, implementing, and monitoring changes to your company’s document-centered processes.
Receive dedicated support from the very beginning and ensure that your employees are familiar and comfortable using the new system.
Brainstorm and develop strategies for driving better process management through digital transformation.
PIN Bank successfully automated its human resources management processes with Nectain’s support.
Nectain is one of the very few DMS companies offering a white-glove service approach. In other words, our customer success managers and support engineers will take you by the hand, providing hyper-care support and guidance on every step of the way. Our approach is tailored to your unique needs, challenges, and goals.
After the agreement, a discovery phase begins with a kickoff meeting, questionnaire, and tailored playbook creation. Customers receive recommended modules and development plans. Platform access, video guides, and a training schedule are provided via email. Dedicated training is included.
After the agreement, discovery ensues with:
Based on the discovery, Customers receive recommended modules. Each stakeholder gets a development plan detailing how new features will be implemented.
Customers receive platform access via email, along with video guidelines and a training schedule.
Dedicated training for Customer’s Team is included in the price.
An experienced Customer Success Manager (CSM) guides customers during AND after onboarding, promptly addressing all queries.
Customers are notified on upcoming functionality and get priority training.
The customer success manager meets the client each week for a status meeting to discuss progress, blockers, and/or needs.
The Customer Success Manager (CSM) helps the Customer with setting the standard required processes, reports and forms on the platform whenever needed.
After the deal, users connect with the support team and access the platform via email. Optional training is available for an extra fee. Support is provided through tickets or email. Updates are shared via newsletters, with a monthly check-in meeting for users.
After the deal completion, users are forwarded to the support team.
The support team handles user queries via ticketing system or email.
One monthly meeting with the support team.
Training is provided on demand for an additional cost.
Users use the functionality they have chosen.
New features and updates are shared via newsletter.
User access to the platform via email.
