Founded in 1993, MTB Bank is a Ukrainian financial establishment, offering a wide range of financial services for both individuals and legal entities. MTB Bank is committed to providing quality services to customers through the introduction of new technologies and innovative solutions.
MTB Bank Boosts Document Processing with an Integrated Portal
Thanks to Nectain’s intervention, MTB Bank's client portal has been integrated with the M.E.Doc and SOTA systems.
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Industry
Credit unions
Company size
>1000 employees
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About MTB Bank
The Challenge
Because of the war, it is more crucial than ever for Ukrainian banks to assist their clients remotely, exchange documents electronically, and receive essential tax reporting as swiftly as possible. As an entity committed to innovative solutions, MTB Bank has implemented this capability, allowing clients to interact remotely and comfortably with the bank. By using the M.E.Doc or “SOTA” solution, MTB Bank clients can send financial documents instantly.
Previously, in collaboration with Nectain, MTB Bank developed the MTB Office client portal to provide clients with the convenience of communicating online with the bank and accessing its services without the need to visit a branch.
In the personal cabinet of the MTB Office client portal, bank clients can submit requests for services like opening an account, send required documents to the bank, and order various certificates concerning open accounts and debts on loans and interests among others.
Despite these changes and implementations, there was still a pressing challenge to be addressed. For example, legal entities, the main audience of MTB Bank, occasionally need to send tax reports to the bank, for instance during the loan application process or when obtaining other services.
To do this, companies had to access the M.E.Doc or “SOTA” system (depending on which one they use for reporting), locate the necessary documents, download them from the system, and then print, sign, and stamp them before sending them in paper form. The entirety of this process was inefficient and time-consuming, taking anywhere from two days to a week to be completed.
Nectain’s Task
Nectain’s mission was to tackle this slow and inefficient manual process. By integrating the MTB Office client portal with the M.E.Doc and “SOTA” systems, clients would be able to easily and conveniently send their own statistical and financial reporting and individual documentation – no printing, manual signatures, or paper documentation involved.
Solution Details
STEP 01 Seamless Document Submission
Thanks to this integration, sending financial documents to the bank has become very simple. Clients log into their personal account in M.E.Doc or “SOTA”, select the required documents, sign them with a digital signature, and choose the option to send to MTB Bank. The documents are then securely sent directly to the client's personal portal and from there to the bank's internal systems.
STEP 02 Automatic Document Reuse
In the future, documents that clients have previously sent through M.E.Doc or “SOTA” can be reused as needed. For example, if a form for a loan application requires a document that the client has previously provided through these systems, that document will automatically be pulled into the required form.
Project Highlights
Report transfers done in minutes
Transferring financial reports only takes a few minutes.
Less paper reliance
Slow and inefficient manual tasks have been replaced by digital processes.
Results
Streamlined Document Submission
MTB bank’s clients no longer have to spend their valuable time downloading, printing, and manually signing papers in order to apply for loans or acquire other banking services. Clients can quickly and conveniently send documents to the bank through the familiar interface of their personal account in M.E.Doc or “SOTA” without unnecessary steps.
Efficient Document Handling
It isn’t only customers. MTB’s employees are also hugely benefiting from this modern and effective system, as document handling is much easier now. Staff members no longer need to spend precious time searching for files among full email inboxes or wait days for postal deliveries. All relevant files are readily available in the bank’s internal systems in a matter of minutes.
Accelerated Client-Bank Interaction
MTB bank’s digital journey of transformation has simplified the acquisition of products and services for the customers, while increasing the speed of such key processes. As a result, the client-bank interaction has positively changed, with more satisfied clients.
Step into the future
of intuitive document management
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