The Social Insurance Fund of Ukraine (SSFU) is a government organization responsible for administering social insurance benefits, including compensation for injuries resulting from hostilities and support for the families of those killed. Recently, FSSU allocated 306 million hryvnias in insurance payments to those affected by the ongoing conflict and their families.
Social Insurance Fund Automates Processes, Reducing Errors by 90%.
The Social Insurance Fund automated its processes and implemented a unified database.
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About the Social Insurance Fund
The Challenge
The Social Security Fund of Ukraine (SSFU) used distributed automated workstations developed in the 1990s, which only partially automated the Fund’s activities. Each management level (central, regional, district) in the 400 branches of the Fund operated its own set of workstations with local databases. Consequently, the data were outdated and contradictory, the technology was outdated, and it was problematic to obtain consolidated reports for the Fund as a whole.
Also, there was no single registry of Insuring Enterprises and no personalized accounting for insured individuals (workers of these enterprises), which led to issues with processing compensations for sick leave costs and difficulties in conducting tenders for the procurement of sanatorium-resort vouchers and effectively distributing them among insured individuals. There were also challenges in conducting audit checks on Insuring Enterprises.
Separately, the processes of budgeting for the Fund (both revenue and expenditure), procurement, and contract fulfillment were not automated.
Nectain’s Task
Complete Automation Initiative for SSFU
To fully automate the activities of the SSFU and the support processes of the Fund (Document flow, Accounting, HR, Payroll, Portal) using modern technologies and a centralized industrial database to solve existing problems.
Solution Details
STEP 01 Development of Unified System
An information-analytical system was developed for the SSFU with unified cross-cutting processes and a single database.
STEP 02 Establishment of Unified Registry
A unified registry of Insuring Enterprises and personalized accounting of all insured individuals were established, ensuring the rapid and error-free calculation of compensations for sick leave costs, conducting tenders for sanatorium-resort treatment, and effective distribution of vouchers among insured individuals.
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STEP 03 Automated Selective Audits
Additionally, the system automated effective selective audits of Insuring Enterprises to detect and prevent violations of legislation.
STEP 04 Main Developed Subsystems
Main developed subsystems include: • Accounting for insurers and insured individuals • Exchange with government institutions • Finance and Budgeting • Procurement and contract management • Audit activities • Vouchers • Sick leave processing • Personnel management and payroll • Electronic document management
Project Highlights
95% fewer errors
Errors in calculation have sharply reduced.
400 branches covered
The system has been introduced in the Fund’s branches.
5,000 active users
The system is enabling over 5,000 users.
Results
Comprehensive Implementation
Nectain’s solution has unified SSFU’s workstations and databases. The new centralized information analytical-system has been effectively introduced to all three levels of management across the Fund’s 400 branches. Today, the system has over 5,000 active users.
Improved Information Reliability
Ever since the new system’s implementation, SSFU’s has vastly increased the reliability and timeliness of important information. In turn, the Fund’s manageability has significantly improved.
Reduced Calculation Errors
The speed of procuring vouchers for sanatorium-resort treatment for insured individuals increased fivefold. As a result, SSFU has significantly enhanced the efficiency of providing targeted treatments based on the analysis of previous illnesses.
Decreased Legislative Violations
SSFU is promoting more transparency through its information analytical-system. An effective selective audit check system reduced violations by insuring enterprises by an impressive 50%.
Enhanced Voucher Procurement
The speed of procuring vouchers for sanatorium-resort treatment for insured individuals increased fivefold. As a result, SSFU has significantly enhanced the efficiency of providing targeted treatments based on the analysis of previous illnesses.
Efficient Government Exchange
Finally, SSFU’s new system has fostered seamless collaboration. Nowadays, it is possible to conduct frictionless, error-free information exchanges with central government institutions.
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of intuitive document management
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