PZU is part of the PZU group, one of the biggest insurance groups in Central and Eastern Europe. It operates over 100 offices in Ukraine, serves more than 6 million clients, and employs over 700 staff. The company has an established position in the insurance market and actively seeks improvements in their business operations.
PZU Automates Processes, Boosting Profitability by 20%
PZU has automated its business processes for motivating employees and managing their performance.
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Industry
Insurance
Company size
>1000 employees
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About PZU
The Challenge
The company’s personnel management system was outdated and lacked any elements of employee motivation or efficiency management (Talent Management, Performance Management). Managers at all levels, except the C-board, were not motivated and received a fixed monthly salary regardless of the company’s performance or personal achievements.
This model required full automation due to its complexity, which involved setting and monitoring various KPIs for each employee. These KPIs ranged from sales targets (such as the sale of insurance policies and other insurance services) to performance metrics for the HR and accounting departments. Additionally, employees who met their KPIs would have to be rewarded based on their results.
Due to PZU’s size, manually supporting such a process was practically impossible. Furthermore, at the time of the new model’s development, the company lacked an automated system that could facilitate the automation of this process.
Nectain’s Task
Automate Talent and Performance Management Processes
To make the new employee motivation model work, Nectain took on the mission of automating the entire process using the Nectainium platform. For this, it was necessary to integrate existing company products, such as the specialized CRM, scoring system, and HRM system.
Solution Details
STEP 01 KPI Setting and Planning Automation
Nectain’s solution implemented business processes for setting and controlling various KPIs for each company employee, covering areas from insurance sales to HR and accounting.
STEP 02 Automated Semester Planning
Each employee received their planned KPI values for each planning period based on their specific activities. The planning process for each semester was automated, with planned KPIs communicated and agreed upon with all employees.
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STEP 03 Integration of Actual Indicators
Actual performance indicators were automatically collected through integration with the company's relevant systems, including the specialized insurance CRM, scoring system, and HRM system. A consolidated efficiency indicator was calculated automatically for each employee, which was then transmitted to the payroll and bonus calculation system for the calculation and payment of the corresponding bonus, provided targets were met.
STEP 04 Real-time Performance Monitoring and Career History
Each employee had access to detailed, real-time information about their current results. Additionally, the work history and performance indicators for each employee were automatically stored in their dossier, which was used for forming a talent pool and supporting career progression.
Project Highlights
1,500 active users
A growing number of users are actively using the system.
3-month payback
The payback period was 3 months after implementation.
Profitability up by 20%
The company’s profitability rose 2 years after implementation.
Results
Fast Development and Implementation
Nectain developed and implemented the PZU’s new personnel management system, working closely with the company. This process was completed in 12 months, and employees were fully trained to make the most of the solution.
User Base Expansion
Numerous employees across PZU’s many branches are actively using the new systems. Over 1,500 employees – from sales to HR and accounting – can see and monitor their KPIs values.
Profitability Increase
Just 2 years after the new system’s successful implementation, PZU experienced the positive benefits of digital transformation. Profitability rose by 20%, evidencing the effectiveness of a system that promoted employee performance and excellence.
Structural Reorganization
Thanks to the new solution, PZU automatically collects relevant data through the integration with CRM, HRM, and other relevant corresponding systems. As a result, key structures have been reorganized, further increasing efficiency.
Payback Period
PZU started seeing the positive effects of the new solutions soon after Nectain’s implementation with the payback period being just 3 months.
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