The municipal enterprise “Kharkivvodokanal” is the largest technological complex of water supply and sewage networks and facilities in Ukraine, providing drinking water and a reliable sewage system to the residents of Kharkiv and the Kharkiv region.
Kharkivvodokanal Improves Application Speed by 10x
Kharkivvodokanal implemented a system for receiving and supporting technical documentation that operates on the "Single Window" principle.
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Industry
Government
Company size
>1000 employees
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About Kharkivvodokanal
The Challenge
The enterprise had an outdated system for receiving applications from citizens and organizations: they were received either by phone calls or in person.
There was disjointed electronic document management within the main office, subdivisions, and eight production complexes. The processing of applications between subscriber offices and production complexes was carried out by telephone and through paper document management.
Nectain’s Task
Automated Integration of Document Management Systems
To integrate existing electronic document management systems between enterprises and create a customer service for receiving applications from citizens and organizations in automatic mode.
Solution Details
STEP 01 Single Window System Implementation
Over six months, a system for receiving and supporting technical documentation was implemented, which operates on the "Single Window" principle on the UnityBase platform. Following the decision to implement the system, the management of Vodokanal needed to allocate time for detailed staff training.
STEP 02 Staff Training and Support
UnityBase specialists conducted training for the staff. The training process took place on the actual system, which was configured for operation and contained the necessary data. A User Manual was developed and provided to each employee. A special support service that quickly responded to all user inquiries operated in the first months of the new system.
Why Choose Nectain?
Reduce operational costs, speed up service delivery and ease compliance processes — all through one comprehensive platform.
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Project Highlights
70% paper reduction
Most inquiries no longer involve paper-based processes.
10x efficiency increase
Application processing speed has grown tenfold.
Results
Faster processing of applications
The speed of processing applications at Kharkivvodokanal has increased tenfold, positively affecting the quality of the municipal enterprise's work.
Enhanced information flow and availability
Thanks to the electronic system, applicants can quickly receive important and relevant information. Another major advantage is the rapid exchange of information between the structural subdivisions of the enterprise, which are located at different ends of the city. Now, documents go directly to the executor with the speed of one click.
Less reliance on paper and manual-based processes
The electronic system immediately resolved the issues of queues and the expenditure of citizens' own time. Workers also began to spend less time on mechanical data entry in favor of more rewarding tasks, such as data analysis and interaction with users. Moreover, as the enterprise has managed to store most files electronically, reliance on paper archives for solving inquiries has dropped by 70%.
Step into the future
of intuitive document management
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