Telecom
Streamline external and internal communications
Subscriber database management
A comprehensive CRM database allows for keeping a complete history of all customer interactions in one place.
- Complete history of communications
- Intelligent segmentation
- Smart duplicate search and merge to keep data clean and up-to-date
- Analysis of subscriber’s database in multiple dimensions
Sales and order management
Easily manage the complete sales and order process with Nectain low-code CRM for telecoms.
- Sales and order management
- Key account management
- Contract and renewal process automation, cross- and up-selling
- Sales forecasting
- Managing product catalog with products and services available to sell to the customer, capabilities to bundle offers, manage discounts and promotions
Network profitability management
Leverage Nectain’s low-code CRM for telecom organizations to increase revenue from networks, services and applications.
- Inventory and resource management
- Project management for provisioning processes
- Projects’ profitability forecasting and analysis
Effective sales management
Drive more sales with powerful tools for sales process management and out-of-the-box processes:
- Corporate sales process automation (from first contact to deal closure)
- Printout forms for invoices and list of services
- Sales dashboards, real-time analytics
- Out-of-the-box sales processes
Powerful project management tools
Leverage the advanced capabilities to streamline marketing activities and interactions with customers and partners:
- Tools to plan unique promotions and organize targeted ad campaigns
- Media bookings management using integrated system tools
- Partnerships, suppliers and vendors management according to set parameters
- Capabilities to manage projects and project profitability
- Tools to monitor project finances, track payments and use comprehensive billing tools – automatically issue invoices based on a set schedule.
Simplified documents flow management
Easily manage a whole set of contracts, invoices, policies and other documents.
- Tools to minimize paperwork by utilizing electronic documents
- Integration with telecom billing and ERP platforms
- Storing, sharing and approving documents on one platform
Service management
Provide personalized service with an accurate and complete view of your customers across all channels.
- Service and telemarketing contact centers automation
- Service request and case management
- Service delivery according to SLA terms
- Order fulfillment management
Marketing, demand generation and loyalty
Automate every step of your marketing campaign and estimate ROI.
- Multichannel campaign management
- Tracking demand and creating products that best fit customer needs
- Marketing resource management
- Loyalty program management
