Public administration

With Nectain DIY for the public sector automate the workflows and send timely responses when required to get your company to the next level.

CRM Solutions

Nectain DIY has a CRM that has all the development within it to streamline the already existing processes so that the people visiting the public offices get a positive experience in addition to fast services. The local platform of Nectain DIY gets the organizations the digital intelligence that their customers have always asked for.

Managing Sensitive Data

The key to this is to keep all the information in a single place so that the changes can be tracked. This includes but is not limited to:

Account and contact management
Business Interactions and Communications History
Duplication removal and merge to keep the data up to date.
A complete history of interactions with the client
A single place or drive with centralized access to all processes
Data Integration from other resources and channels
Data Enhancement using Social Media

Case Management Capabilities

Nectain DIY has the tools to manage requests and cases depending upon the type.

Complex case management with several stages and outcomes also requires complex routing, escalations, and queue management.
Skill and role-based assignment
Complete monitoring of the case and its outcome in addition to the time taken.
Real-Time decision Support and next best action analytics on the spot
Defined business rules for case management and the resolution which satisfies the customers and does not hamper profits at the same time
Social activity collaboration so that the cases could be discussed.

Omnichannel Communications

Use omnichannel communications with the best communication experience across different channels that are dedicated to staff, citizens, and partner organizations.

Different tools that can engage the customers in conversations include web chat, social media, emails, mobile phones, and face-to-face meetings.
Access from the field through mobile devices
Enterprise Social Network to interact with the different users and discuss the case studies. These can be the cases that are received from different channels.

Project Management

This includes the tools that are used to start a project from scratch, set deadlines, manage costs and assign tasks to owners.

Workload planning and business process deployment so that the tasks are assigned
Fees calculations are based on internal and external rates of the employees
Automated service cost calculation to track the additional expenses and analyze the project feasibility.
Improving the coordination with different stakeholders and it can be done with comprehensive workflows.
Synchronous resolution to all the complaints and inquiries that are registered by citizens.

Human Resource Management

Keep all the information about the staff and the company in a single place:

Business Process Management

Nectain helps you in automating the core business processes

Automated out of the box case management processes
Automating the licensing and the permitting requests
Client related and the back office tasks management
Daily routine and workflows automation
Easy to use designed with GUI

Enhanced Customer Services

Knowing your customers and providing the services that are in line with their needs and demands

Call Center automation
Omnichannel to distribute the cases on a LIFO or FIFO basis
Service level management. Different service levels for different segments so that the citizens get the best services and out of the box resolutions
Detailed service dashboards
Automated correspondence management

Knowledge Management

It is important as it fosters the process of critical information retrieval.

Document management and the template preservation with an option of version control
Specification of the document type and linking it to the records of the citizens for cross reference
Multi-tier review and approval process.
Instant access to all the information that has been centrally stored including the practice description, and templates.
Relationship within the documents, approval management, and version control access.
Capability to manage SLA and service entitlements